Refund & Return Policy
Replacement Policy
If you receive a defective or damaged product, please contact our Customer Care within 24 hours of delivery via the Contact Us page. Once your claim is verified, we’ll arrange a pickup and ship a replacement within 24-48 hours. We bear all costs for replacements due to defects or damage during transit. Please note, we do not offer free shipping on international returns.
Return Process
To initiate a return, email us at support@Jaiminihome.com If accepted, we will arrange for a pickup from your location. Ensure the product is securely packed (preferably in original packaging) to prevent damage during transit. Any product damaged during return transit will not qualify for a refund and will be sent back at your expense.
After receiving the returned product, we will conduct a quality check. If it passes, we will initiate your refund within 24-48 hours.
Non-Returnable Items
Returns for size or colour issues are not accepted, as all product dimensions are provided in the description.
Custom-made products are non-refundable.
Damage Policy
For damaged items, report the issue within 24 hours of delivery with a photo or video of the product. We will review and arrange a replacement if applicable.
Cancellation Policy
Orders can be cancelled within 24 hours of placement without any fees.
Orders that have shipped cannot be cancelled but can follow the return process.
Custom orders are non-cancellable.
Refund Policy
Prepaid order refunds are processed after the returned product clears quality checks.
COD order refunds are initiated after receiving settlement from our shipping partner (within 15 days).
Shipping fees are non-refundable.
Help Centre
1. Order Tracking
Once your order is shipped, you’ll receive an email with the tracking details. Use the tracking link to monitor the status of your delivery. If you face any issues, feel free to contact our Customer Care.
2. Shipping & Delivery
We offer various shipping options based on your location. Standard delivery typically takes 3-7 business days, depending on your area. International shipping timelines vary. Please check our Shipping Policy for more details.
3. Payment Options
We accept multiple payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD). All online payments are securely processed through trusted gateways.
4. Returns & Refunds
If you receive a defective or damaged product, please contact us within 24 hours of delivery. Check our Refund & Return Policy for detailed instructions on how to return or replace your item.
5. Product Information
Each product listing contains detailed information about dimensions, materials, and specifications. Please review this before purchasing to ensure it meets your needs.
6. Contact Us
Need help? Reach out to our Customer Care team via the Contact Us page or email us at support@Jaiminihome.com We’ll respond within 24-48 working hours.
Privacy Policy
Keshav Steel Industries We operates the website www.jaiminihome.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website or provide any personal information to us.
1. Information We Collect
We may collect personal information from you when you:
Register on our Website.
Place an order or engage in any purchase activity.
Subscribe to our newsletters or any other communication services.
Interact with our customer service or support teams.
Personal Information we collect may include:
Contact details: name, email address, phone number, shipping and billing addresses.
Account information: username, password, and transaction history.
Payment and billing details (collected by third-party payment processors).
Usage information: IP address, browser type, and your interactions with the Website.
2. Purpose of Collecting Information
We collect your information to:
Process and fulfil your orders.
Provide customer support and address your queries.
Improve our website’s functionality and personalize your shopping experience.
Send you promotional offers, newsletters, and updates (you can opt-out at any time).
Analyse user behaviour for internal analytics.
Comply with legal obligations.
3. Data Protection and Security
We are committed to ensuring the security of your personal information. We implement industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your data during transmission and storage.
Please note that while we strive to protect your personal data, no online transmission is entirely secure. Any information you transmit to us is at your own risk.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us understand user preferences and provide personalized content. You can choose to disable cookies in your browser settings, but this may limit certain features of the Website.